BEA Engine Status

This page provides status information on the services that are part of BEA Engine. Check back here to view the current status of the services listed below. For additional information on these services, please visit backendadmin.com.

All Systems Operational
Operational
Storage Server
Operational
Backup Server
Operational
Database Server
Operational
Engine Dashboard
Operational
Global CDN
Operational
Engine API
Operational
Mail Server

Ongoing Incidents

May 18, 2022

No incidents reported today.

Past Incidents

Apr 27, 2022
Network Connection Issues US Data Center
Dear Customers, Our US DC is currently experiencing general network connectivity loss, impacting all our services in the data center. Timeouts on related servers on other data centers like UK one could be noticed as well. We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible. We are sorry for any inconvenience this has caused you and thank you for your patience and understanding. Kind Regards, BEA Support Engineers
Apr 20, 2022
US Data Center Main System Database Upgrade
Dear Customers,

We would like to inform you about a main system database upgrade
will be performed where the physical server will be replaced with a new one on Wednesday - April 20, 2022.

Start: Wednesday, April 20, 07:00 UTC.

Expected maintenance window is 15-20 minutes.

During this period database will be inaccessible thus all services
related to the US data center may experience timeouts, like control panel,
websites, email addresses, and so on.

Thank you for your time and understanding regarding this
matter.

Best Regards,
BEA Support Engineers
Apr 18, 2022
Major Flood attack at USA Data Center
Dear Clients,

For the past 45 minutes we have been
experiencing a widescale DDOS attack aimed at one of ours clients that
resulted in overall network service disruptions with all services and timeouts noticed on many different services. Update: Trouble has been resolved and network connections are back to normal.

Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible.

We would like to apologize for any inconvenience this issue has caused you. Thank you for your understanding.

Best Regards,
BEA Support Engineers
Mar 31, 2022
UK Data Center Control Panel Maintenance
Dear Customers,

We would like to inform you that an emergency maintenance
over control panel at our UK data center will be performed on
Thursday - March 31, 2022

Start: Thursday , March 31, 07:00 UTC .

Expected maintenance window 15-20 minutes.

System database will be temporarily inaccessible for updates.
Total control panel downtime is expected.

Thank you for your time and understanding regarding this
matter.

Best Regards,
BEA Support Engineers
Mar 30, 2022
UK Data Center Control Panel Trouble
Dear Customers,

We would like to inform you that a temporary trouble is noticed on UK control panels - uk.cloudlogin.co , where system database appears to be corrupted and prevent changes in control panels or access timeouts.

Start: Wednesday , March 30, 07:30 UTC .
End: Wednesday , March 30, 09:50 UTC .
Our administrators are working on this at the moment so it could be resolved shortly.
We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.
Thank you for your time and understanding regarding this matter.

Best Regards,
BEA Support Engineers   
Oct 25, 2021
Finland DC Planned Maintenance Oct 25th 2021
Dear Customers,We would like to inform you about planned upcoming maintenance at our data center in Finland.It will take place on 25.10.2021 00:01 - 06:00EESTConfiguration change will be performed to the Edge routers during the maintenance window for better compatibility and improved performance. All Ficolo Internet customers are affected by this maintenance.Tasks:-Preparation for the maintenance-Perform configuration change to one fault tolerant router at a time and test functionality-Overall test of environment functionality after the changes.Best Regards,BEA Support Engineers
Sep 29, 2021
Network Connection Issues US Data Center
Dear Customers,Our US DC is currently experiencing general network connectivity loss, impacting all our services in that DC as well. We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible.We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.Kind Regards,BEA Support Engineers
Aug 23, 2021
Change in US data center location
Dear Customer,

--------------------------------------------------------Update:
We are glad to inform that the previously mentioned KVM and Dedicated Servers have been re-racked and are booted up.
--------------------------------------------------------Update:

We are happy to announce all cloud hosting servers are up and running as well
as all VPS servers with a total downtime of 18h.

All KVM and a small number of dedicated servers are yet to be re-racked in the new location and booted up.

We will keep you informed.--------------------------------------------------------
We want to inform you about an upcoming change in our US data center location - we will be moving from our current location to Steadfast's main building.

The new location will allow us to deploy a better infrastructure, it will offer us more room to grow, and will have better access to on-site assistance.

This will help us to deliver an overall better service.

The migration process has already begun. We have already moved a lot of our network infrastructure to the new location in order to set up a fully functioning hosting environment. The next step is to migrate all cloud and VPS/KVM customers.

The migration will begin Saturday (August 21st) 00:00 AM EST. The expected interruption of service will be anywhere between 6 and 24 hours.

Note: customers on our cloud platform with accounts larger than 80GB will be moved in the days prior to Saturday. During the moving process, their websites will be available in read-only mode.
Best Regards,
BEA Support Engineers
Aug 14, 2021
US Data Center Hardware Failure
Dear Customers,
We would like to inform you that we are currently experiencing a hardware issue at our USA data center. This could affect random services including websites functionality, email services and connection timeouts.
Our system administrators are working closely with the data center
technicians in order to resolve this issue as fast as possible.
Update: The hardware trouble has been fixed for the time being while our administrators will continue to monitor the equipment closely.

We apologize for any inconveniences this might have caused you.

Kind Regards,
BEA Support Engineers

Jul 19, 2021
Major Hardware Failure
Dear Customers,
We would like to inform you that we are currently experiencing a major hardware issue at our Finnish data center. During this time the equipment will replaced and it could result in experiencing issues with the File Manager, FTP and functionality of the websites.
Our administrators are working on resolving the matter as we speak.

We apologize for any inconveniences this might have caused you.
Jul 18, 2021
Hardware issues
Dear Customers,
We would like to inform
you that we are currently experiencing a hardware issue at our Finnish data
center. This may result in experiencing issues with the File Manager,
FTP and functionality of the websites. Our administrators are working on
resolving the matter as we speak.
We apologize for any inconveniences this might have caused you.
Jul 07, 2021
Hardware issues
Dear Customers,
We would like to inform
you that we are currently experiencing a hardware issue at our Finnish data
center. This may result in experiencing issues with the File Manager,
FTP and functionality of the websites. Our administrators are working on
resolving the matter as we speak.
We apologize for any inconveniences this might have caused you.
May 02, 2021
UK Data Center Control Panel Maintenance
Dear Customers,

We would like to inform you that a maintenance over control panel at our UK data center will be performed on Sunday - May 02, 2021

Start: Sunday, May 02, 00:00 UTC .
Expected maintenance window 2 hours.

We will be moving system database server maintaining the control panel to a new one.

Thank you for your time and understanding regarding this matter.

Best Regards,
BEA Support Engineers   
Apr 18, 2021
Apr 18th US DC Network Maintenance
We have scheduled network maintenance for our Chicago DC Facility.

Date: Sunday, April 18, 2021
Start Time: 12:00 AM CDT (UTC -5)
End Time: 6:00 AM CDT (UTC -5)

Maintenance Scope:

This maintenance is designed to replace the Layer3 routing devices that manage the network.

Customer Impact:

Due to the nature of the work there will be several periods of complete or partial unreachability onsite as we perform this maintenance.

Thank you for your time and understanding regarding this matter.

Best Regards,
BEA Support Engineers
Mar 25, 2021
Storage Server Overload
We are currently experiencing overloading with a storage cluster causing time-outs on various services like websites and or files access.

Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible.

As soon as the trouble is resolved we will update its status here.

Please accept our apologies for any caused inconvenience.

Mar 16, 2021
Network Connection Issues US Data Center
Dear clients,

Our US DC is currently experiencing general
network connectivity loss, impacting all our services in that DC as
well. We are closely monitoring the situation and hope it will be
promptly resolved by the DC staff.

We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.

Kind Regards,
BEA Support Engineers
Feb 27, 2021
Feb 27th UK DC core network switches maintenance
Dear Customers,

We would like to inform you of a maintenance that will be performed in our UK Data Center.

Start: Saturday February 27th from 00:01 - 06:00 AM UTC.

All servers will be rebooted one at a time with expected downtime 5 to 10 minutes per server.

The reason for the maintenance is a migration to more resilient core network switches.

All services are affected by the reboot and during that time the accounts and user date will be temporary inacessible.

Thank you for your time and understanding regarding this matter.

Best Regards,
BEA Support Engineers
Feb 22, 2021
Feb 22nd Network Maintenance Finland Data Center
Dear Customers,

We would like to inform you of a maintenance that will be performed in our Finland Data Center.

Start: Monday 22 - February - 2021 00:01 - 06:00 AM  EET / 22:01 - 04:00 UTC

The maintenance will be done to one fault tolerant edge switch at a time. However there can be minor outages in customers connection during the maintenance window. All services are affected by the change and
during said outages your accounts and user data could be inacessible.

Thank you for your time and understanding regarding this matter.

Best Regards,
BEA Support Engineers
Feb 01, 2021
VPS migration within our UK data center
Hello,We will be performing a major hardware upgrade on one of our VPS nodes within the UK data center. The VPSes hosted on it will all be migrated to a new server which will provide better overall performance. All VPS containers will be moved under the supervision of our system administrators one by one. The expected downtime is no more than couple of minutes per user while their VPS is being stopped on the old server and powered up again on the new one.Best Regards,BEA Support Engineers
Jan 28, 2021
Network Maintenance Bulgarian Data Center
Dear Customers,

We would like to inform you of a major maintenance that we will be performing in our Bulgarian Data Center.

Start: Thurdsday Jan 28th , 09:00 AM UTC to 15:00 PM UTC.

The
maintenance will include replacement of core network equipment and
improvements and we advise you to expect service outages or temporary timeouts for the
duration of the maintenance. All services are affected by the change and
during said outages your accounts and user data will be inacessible.

Thank you for your time and understanding regarding this matter.

Best Regards,
BEA Support Engineers