BEA Engine Status

This page provides status information on the services that are part of BEA Engine. Check back here to view the current status of the services listed below. For additional information on these services, please visit backendadmin.com.

All Systems Operational
Operational
Storage Server
Operational
Backup Server
Operational
Database Server
Operational
Engine Dashboard
Operational
Global CDN
Operational
Engine API
Operational
Mail Server

Ongoing Incidents

Mar 31, 2020

No incidents reported today.

Past Incidents

Resolved
Mar 23, 2020
Internet edge routers software upgrade 23.03.2020 00 - 06 AM EET

Dear customers,

There will be planned maintenance at the Finland data center with below details:

Maintenance schedule: 23.03.2020 00 - 06 AM EET

Severity and user impact:
Major - Edge router reboots
Major - Changes in BGP routing.

Tasks:
Software upgrades to Internet edge routers. Upgrades will be done one router at a time, so there will be a backup router available at all times. Some services might experience brief moments of total loss of connectivity during the reboots.

Goal:
New software with the latest security patches is installed and in use on Internet edge routers.


Thank you for your time and understanding regarding this matter.

Best Regards,
Support Team

 
Resolved
Mar 20, 2020
Australian Data Center Connection Issue
Dear Customers,

We are currently experiencing network
connectivity issues to servers in our Australian Data Center. All services are temporary inaccessible related to the servers on that location.

Our system administrators are working closely with the data center
technicians in order to resolve this issue as fast as possible.

As soon as the trouble is resolved we will update its status here.

Please accept our apologies for any caused inconvenience.

Best Regards,
Support Team
 
Resolved
Mar 06, 2020
Mail Server Maintenance
Hello,

We would like to inform you that we are currently performing a quick maintenance on a UK mail server, in order to prevent any issue from occurring again in the future. This may result in email delivery and accessibility issues for users on that server.

We apologize for any inconveniences this might cause you.
 
Resolved
Feb 21, 2020
Global Conectivity Issue
Dear Customers,

We are currently experiencing network connectivity issues to servers in our USA Data Center. This have caused a trouble with the Ceph storage cluster causing time-outs on various services like websites or emails.

Our system administrators are working closely with the data center
technicians in order to resolve this issue as fast as possible.

As soon as the trouble is resolved we will update its status here.

Update: Trouble has been resolved while update of the cluster is still in progress.

Please accept our apologies for any caused inconvenience.

Best Regards,
Support Team
 
Resolved
Feb 04, 2020
DNS resolution issues
We would like to inform our customers that we are currently experiencing DNS resolution issues at our UK data center. This can result in varied issues, including the failure of email deliver-ability. Our administrators are working on resolving the matter as we speak.  

Thank you for your understanding and we apologize for any inconveniences this might have caused you.

Update: Our administrators have managed to resolve the issue and all services in our UK data center are now operating properly.
 
Resolved
Jan 29, 2020
Mail service scheduled maintenance
Dear customers,

Please be advised that a scheduled maintenance procedure will be carried out during the times indicated below:

Date: January 29, 2020
Maintenance window: 2 PM UTC - 6 PM UTC / 9 AM EST - 1 PM EST
Expected downtime: 1 hr
Purpose: Hardware/software updates to our infrastructure
Effect: Еmail delivery will be paused.

We appreciate your patience and understanding in this matter. 

Update: Maintenance is completed and all services operational normal.

If you have any questions or concerns, please open a ticket from your Control Panel.
 
Resolved
Jan 14, 2020
PHP mail()
Dear Customers,

We would like to inform you that there is currently a problem using the php mail() function for sending emails in the US DC. A temporary solution may be to use SMTP in the mail script configuration files of your sites.

Our system administrators are working on resolving this as we speak.

Thank you for your patience and understanding. We apologize for any inconvenience caused by this.

Kind Regards,
BEA Support Engineers
 
Resolved
Nov 13, 2019
Network Connectivity Issue
Dear Customers,

We are currently experiencing network connectivity issues to servers in our USA Data Center.

Our
system administrators are working closely with the data center
technicians in order to resolve this issue as fast as possible.

As soon as the trouble is resolved we will update its status here.

Please accept our apologies for any caused inconvenience.

Best Regards,
Support Team
 
Resolved
Nov 12, 2019
Delivery & DDoS outage Finland DC
Dear Customers,

There is an issue with our Finland DC and as they reported there is Application Delivery & DDoS Protection Services that are experiencing partial outage.

Our data center technicians are investigating the issue.

Thank you for your time and understanding regarding this matter.
 
Resolved
Nov 03, 2019
Global .com / .net TLD Managenet Trouble
Dear Customers,

There is a temporary global issue with .com and .net TLD which prevents new registrations, transfers, renewals or name servers change for domains with these TLDs.

Update: .com and .net TLD registration is now back in business.

Thank you for your patience and understanding!

Kind Regards,
BEA Support Engineers