Dear Customers,We are currently experiencing periodic general network connectivity loss to our US Data center, impacting all our services.We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible.We apologize for any inconvenience this has caused you and thank you for your patience and understanding.
Kind Regards,BEA Support Engineers

Dear Customers,

We want to inform you about an upcoming maintenance activity that will impact our dedicated servers with BEA Hosting control panel.
We will be performing essential Operating System and Security upgrades to ensure optimal performance, stability, and security of our services.

Maintenance Schedule:

- Start Date & Time: Thursday, October 12th
- Maintenance Window: Between 05:00 UTC and 10:00 UTC

During this period, each dedicated server will need to be rebooted. We estimate the downtime for each server to be approximately 30 minutes.

Action Required:

- If you have critical operations that need to be performed during this timeframe, please ensure to save your work and log out in advance.
- Avoid scheduling any time-sensitive tasks during the maintenance window.

We understand the importance of your services, and we will do our best to minimize the downtime. We appreciate your patience and cooperation during this maintenance activity.

If you have any concerns or questions, please feel free to contact our support team.

Thank you for your understanding.

Best Regards,
BEA Support Engineers

Dear Customers,
We are currently experiencing general network connectivity loss to our Finnish Datacenter.
We are closely working with our data center technicians and the issue will be promptly resolved within an hour.
We apologize for any inconvenience this has caused you and thank you for your patience and understanding.
Kind Regards,BEA Support Engineers

Dear Customers,We are reaching out to inform you of a significant upgrade to our infrastructure that is designed to enhance the quality and performance of our services.On Saturday, July 22nd, we will be migrating our data center to a new location. This is a complex process and we have been preparing diligently to make the transition as smooth as possible. However, as with any significant technological migration, some disruption to service is inevitable. We will be migrating our entire infrastructure, which includes physical compute, storage, and network devices, server racks, and related hardware components. The procedure is expected to start at 01:30 AM GMT+1 (12:30 AM UTC).Please note the following key details:When: The migration is scheduled to begin on July 22nd.Service Impact: During the migration process, we anticipate up to 8 hours of total service loss. This means that your hosting services may be temporarily unavailable during this period.After the Migration: Following the migration, there may be potential intermittent issues for up to 24 hours as we fine-tune the new system and address any teething problems.We understand the disruption this may cause and apologize in advance for any inconvenience. We have scheduled this migration to minimize the impact on peak service usage times. We recommend that you inform your clients about this scheduled maintenance window and advise them to save all their work and avoid making significant changes during this period.Please rest assured that our team will be working tirelessly to ensure the migration process is completed as quickly as possible and to mitigate any potential issues that may arise post-migration.We are confident that this upgrade will result in improved performance, reliability, and an overall better hosting experience for you and your clients in the long term.These are some important features of the new data center facility, which is expected to offer lower energy costs, improved efficiency, and increased protection for your data:- ISO 27001 accreditation - the highest information security standard in the industry;- 100% network and power uptime with access to multiple onsite carriers;- up to 100Gb/s ports for IP connectivity, BGP transit and MPLS cross-connect services;- Power Usage Efficiency (PuE) of just 1.12 achieved by innovative evaporative cooling technologies which use up to 80% less power compared to traditional cooling systems;- 2N+1 Redundant UPS Systems;- 4MW 2N+1 Diesel Generator Backup Power;- 24/7/365 Onsite Staffing;- Full site CCTV coverage with roaming security patrols.We appreciate your understanding and cooperation in this matter. If you have any questions or concerns about this migration, please do not hesitate to reach out to us.Thank you for your continued trust and support.

Dear Customers,

We are writing to inform you about an upcoming maintenance activity that will enhance the performance and reliability of our web hosting servers.Maintenance Details:

Date: July 7th 2023Time: 20:00 - 22:00 UTCDuration: Approximately 2 hours.

During this maintenance window, we will be changing server rack on our web hosting servers to accommodate the growing demands of our customers and provide an even better hosting experience.

Impact on Services:While we anticipate minimal disruption during this maintenance period, it is possible that your websites or applications may experience intermittent service timeouts or slower response times. Our team will be working diligently to minimize any inconvenience caused.

We apologize for any inconvenience this may cause and appreciate your understanding and cooperation. Upgrading our server infrastructure is crucial to maintaining a high-quality hosting environment for all our customers. We strive to deliver the best hosting services possible, and this upgrade is an essential step toward achieving that goal.

Best Regards,
BEA Support Engineers

Dear Customers,
We hope this notice finds you well. We are writing to inform you about an upcoming maintenance activity that will enhance the performance and reliability of our web hosting servers.
Maintenance Details:
Date: June 16th 2023Time: 05:30 - 6:00 AM UTCDuration: Approximately 30 minutes
During this maintenance window, we will be upgrading the RAM (Random Access Memory) on our web hosting servers to accommodate the growing demands of our customers and provide an even better hosting experience. The RAM upgrade will significantly enhance server performance, improve load times, and ensure smoother operations for your websites and applications.
Impact on Services:While we anticipate minimal disruption during this maintenance period, it is possible that your websites or applications may experience intermittent service interruptions or slower response times. Our team will be working diligently to minimize any inconvenience caused.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation. Upgrading our server infrastructure is crucial to maintaining a high-quality hosting environment for all our customers. We strive to deliver the best hosting services possible, and this upgrade is an essential step towards achieving that goal.

Best Regards,BEA Support Engineers

Dear Customers,
We are currently experiencing general network connectivity loss to our Finnish Data center.
We are closely working with our data center technicians and the issue will be promptly resolved within an hour.
We apologize for any inconvenience this has caused you and thank you for your patience and understanding.
Kind Regards,BEA Support Engineers

Dear Customers,

We are currently experiencing general network connectivity loss to our US Data center, impacting all our services.

We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible.

We apologize for any inconvenience this has caused you and thank you for your patience and understanding.

Kind Regards,
BEA Support Engineers

Dear Customers,

We would like to inform you about planned upcoming maintenance at ALL data centers.
It will be related to OS update and security upgrades to all our mail servers, with the following schedule:

Update1: successfully completed: June 13th, 2022 - Australia, Bulgaria, Finland DCs: 09:00 - 10:00 UTC
Update2: successfully completed: June 14th, 2022 - United Kingdom DC: 09:00 - 10:00 UTC
June 15th, 2022 - United States DC: 09:00 - 11:00 UTC

The expected downtime for each of the mail servers is 30 minutes. This will affect the connections to the mail server and the webmail as well.

Tasks:
-Preparation for the maintenance
-Perform OS and security upgrades to one mail server at a time and test functionality
-Overall test of environment functionality after the changes.

Best Regards,
BEA Support Engineers

Dear Customers, Our US DC is currently experiencing general network connectivity loss, impacting all our services in the data center. Timeouts on related servers on other data centers like UK one could be noticed as well. We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible. We are sorry for any inconvenience this has caused you and thank you for your patience and understanding. Kind Regards, BEA Support Engineers

Dear Customers,

We would like to inform you about a main system database upgrade
will be performed where the physical server will be replaced with a new one on Wednesday - April 20, 2022.

Start: Wednesday, April 20, 07:00 UTC.

Expected maintenance window is 15-20 minutes.

During this period database will be inaccessible thus all services
related to the US data center may experience timeouts, like control panel,
websites, email addresses, and so on.

Thank you for your time and understanding regarding this
matter.

Best Regards,
BEA Support Engineers

Dear Clients,

For the past 45 minutes we have been
experiencing a widescale DDOS attack aimed at one of ours clients that
resulted in overall network service disruptions with all services and timeouts noticed on many different services. Update: Trouble has been resolved and network connections are back to normal.

Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible.

We would like to apologize for any inconvenience this issue has caused you. Thank you for your understanding.

Best Regards,
BEA Support Engineers

Dear Customers,

We would like to inform you that an emergency maintenance
over control panel at our UK data center will be performed on
Thursday - March 31, 2022

Start: Thursday , March 31, 07:00 UTC .

Expected maintenance window 15-20 minutes.

System database will be temporarily inaccessible for updates.
Total control panel downtime is expected.

Thank you for your time and understanding regarding this
matter.

Best Regards,
BEA Support Engineers

Dear Customers,

We would like to inform you that a temporary trouble is noticed on UK control panels - uk.cloudlogin.co , where system database appears to be corrupted and prevent changes in control panels or access timeouts.

Start: Wednesday , March 30, 07:30 UTC .
End: Wednesday , March 30, 09:50 UTC .
Our administrators are working on this at the moment so it could be resolved shortly.
We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.
Thank you for your time and understanding regarding this matter.

Best Regards,
BEA Support Engineers   

Dear Customers,We would like to inform you about planned upcoming maintenance at our data center in Finland.It will take place on 25.10.2021 00:01 - 06:00EESTConfiguration change will be performed to the Edge routers during the maintenance window for better compatibility and improved performance. All Ficolo Internet customers are affected by this maintenance.Tasks:-Preparation for the maintenance-Perform configuration change to one fault tolerant router at a time and test functionality-Overall test of environment functionality after the changes.Best Regards,BEA Support Engineers

Dear Customers,Our US DC is currently experiencing general network connectivity loss, impacting all our services in that DC as well. We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible.We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.Kind Regards,BEA Support Engineers

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Dear Customers,
We would like to inform you that we are currently experiencing a hardware issue at our USA data center. This could affect random services including websites functionality, email services and connection timeouts.
Our system administrators are working closely with the data center
technicians in order to resolve this issue as fast as possible.
Update: The hardware trouble has been fixed for the time being while our administrators will continue to monitor the equipment closely.

We apologize for any inconveniences this might have caused you.

Kind Regards,
BEA Support Engineers

Dear Customers,
We would like to inform you that we are currently experiencing a major hardware issue at our Finnish data center. During this time the equipment will replaced and it could result in experiencing issues with the File Manager, FTP and functionality of the websites.
Our administrators are working on resolving the matter as we speak.

We apologize for any inconveniences this might have caused you.

Dear Customers,
We would like to inform
you that we are currently experiencing a hardware issue at our Finnish data
center. This may result in experiencing issues with the File Manager,
FTP and functionality of the websites. Our administrators are working on
resolving the matter as we speak.
We apologize for any inconveniences this might have caused you.