BEA Engine Status

This page provides status information on the services that are part of BEA Engine. Check back here to view the current status of the services listed below. For additional information on these services, please visit backendadmin.com.

All Systems Operational
Operational
Storage Server
Operational
Backup Server
Operational
Database Server
Operational
Engine Dashboard
Operational
Global CDN
Operational
Engine API
Operational
Mail Server

Ongoing Incidents

Jan 25, 2021

No incidents reported today.

Past Incidents

Resolved
Jan 25, 2021
Core switch software version upgrade 25.01.2021
Dear Customers,

We would like to inform you about planned upcoming maintenance at our data center in Finland.

It will take place on: Jan 25th 2021 00:01 - 06:00 EET

Severity and user impact: Major - Upgrade will be done to one fault tolerant core switch at a time.
However there can be minor outages in customers connection during the maintenance window.

Ficolo Core switches will be upgraded to recent software version during the maintenance window.
All customers with Ficolo shared firewall services are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant core switch at a time and test functionality
-Overall test of environment functionality after the changes.

Goal: Improved Performance and security.
 
Resolved
Jan 22, 2021
Planned UK DC maintenance
Dear Customers,

We would like to inform you that we will need to continue the maintenance in our UK data center tomorrow on January 22nd.

Start: Friday, Jan 22nd, 08:00 AM UTC . Expected maintenance window 6 hours. Total downtime: 30 minutes.

We will be moving physically servers from one server rack to another.

Severity and user impact: Major - Maintenance will be done to one server at a time and Web, Mail, MySQL, Control panel outages will occur.

Tasks:
-Preparation for the maintenance.
-Perform planned maintenance action to one server at a time.
-Overall test of environment functionality after the changes.

Thank you for your time and understanding regarding this matter.

Best Regards,
BEA Support Engineers    
 
Resolved
Jan 21, 2021
Planned UK DC maintenance
Dear Customers,

We would like to inform you about a major maintenance that we will be performing in our UK Data center.

Start: Thursday, Jan 21st, 08:00 AM UTC . Expected maintenance window 6 hours. Total downtime: 30 minutes.

We will be moving physically servers from one server rack to another.

Severity and user impact: Major - Maintenance will be done to one server at a time and Web, Mail, MySQL, Control panel outages will occur.

Tasks:
-Preparation for the maintenance.
-Perform planned maintenance action to one server at a time.
-Overall test of environment functionality after the changes.

Thank you for your time and understanding regarding this matter.

Best Regards,
BEA Support Engineers
 
Resolved
Dec 14, 2020
Major UK Data Center Maintenance
Dear Customers,

We would like to inform you of a major maintenance that we will be performing in our UK Data Center.

Start: Monday Dec 14th, 08:00 AM UTC to 20:00 PM UTC.

The maintenance will include major network infrastructure updates and improvements and we advise you to expect service outages for the duration of the maintenance. All services are affected by the change and during said outages your accounts and user data will be inacessible.
Update: We had unexpected hardware issues with malfunctioning hardware that required we reverse the changes made to our network infrasctructure. We will be redoing the network upgrade on Monday and have made sure there are no hardware issues at this point.

Thank you for your time and understanding regarding this matter.

Best Regards,
BEA Support Engineers
 
Resolved
Nov 21, 2020
Planned UK DC maintenance
Dear Customers,

We would like to inform you about a major maintenance that we will be performing in our UK Data center.

Start: Nov 20th, 9.00 pm UTC. Expected maintenance window 2 hours.

We will be moving physically servers from one server rack to another.

Severity and user impact: Major - Maintenance will be done to one server at a time and Web, Mail, MySQL, Control panel outages will occur.

Tasks:
-Preparation for the maintenance.
-Perform planned maintenance action to one server at a time.
-Overall test of environment functionality after the changes.

Thank you for your time and understanding regarding this matter.

Best Regards,
BEA Support Engineers
 
Resolved
Nov 19, 2020
Core switch, software version upgrade
Maintenance Planned for - 23.11.2020 00:01 - 06:00 EET

Severity and user impact:

Major  - Upgrade will be done to one fault tolerant core switch at a time.  However there can be minor outages in customers connection during the  maintenance window.

Ficolo Core switches will be upgraded to  recent software version during the maintenance window.  All customers  with Ficolo shared firewall services are affected by this maintenance.


Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant core switch at a time and test functionality
-Overall test of environment functionality after the changes.

Goal:
Improved Performance and security.
 
Resolved
Nov 05, 2020
Upcoming Maintenance
Dear customers,

we would like to inform you that we will be performing maintenance on our parking name servers (pdns1/2.supremebox.com) on the 5th of November at 08:30 GMT. During this time, parked domains will not be operational, as well as the WHOIS information of said domains. This maintenance is expected to last 40 minutes.

Thank you for your understanding on this matter.

Best Regards,
BEA Support Engineers
 
Resolved
Oct 30, 2020
Packts loss between USA and UK Data Centers
Dear clients,

There is severe packets loss at the moment between the USA and UK Data Centers affecting traffic to multiply services causing timeouts and connection issues to some regions where clients can not access accounts in our system.
Our administrators are working on this case with data center technicians to resolve this case as soon as possible.

We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.

Kind Regards,
BEA Support Engineers
 
Resolved
Oct 13, 2020
Webmail database maintenance
Dear Customers,

Starting at 07:00 am UTC tomorrow morning, Oct 13th will be performing maintenance to our databases which serve all our webmail interfaces.

During this time, access to these interfaces will be interrupted for up to 30 minutes, however these actions do not interfere with mail flow in any way.

This does not have any effect on IMAP or POP services.

Thank you for your time and understanding regarding this matter.
 
Resolved
Oct 12, 2020
Finland routers planned maintenance
Internet edge routers maintenance 12.10.2020 00:01 - 06:00 EEST

Severity and user impact: Major - Maintenance will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window.

Maintenance action will be performed to one fault tolerant Internet edge router at a time. During the maintenance window connection sessions may move from one fault tolerant router to another. All Ficolo Internet customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform planned maintenance action to one fault tolerant router at a time
-Overall test of environment functionality after the changes.