Dear Customers,We are currently facing network connectivity issues and instability at our US data center.
This could cause slow connections or timeouts on random services like websites, emails, or the control panel login. Our team is actively collaborating with our network providers and data center technicians in order to resolve the issue and restore the services back to normal as quickly as possible.We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding on this matter.

Best Regards,
BEA Support Engineers

Dear Customers,We are currently facing network connectivity issues and instability at our US data center.
This could cause timeouts on random services like websites or emails. Our team is actively collaborating with our network providers and data center technicians in order to resolve the issue and restore the services back to normal as quickly as possible.We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding on this matter.

Best Regards,
BEA Support Engineers

Dear Customers,

We will be performing scheduled maintenance tomorrow, December 16, 2025, at 06:00 - 07:00 UTC/GMT. During this maintenance, we will update a physical MySQL server version, and MySQL database services will be temporarily unavailable to improve reliability and performance in the future. We expect the process to be completed in 30 minutes. You may experience service interruptions when websites or database services for the duration of this maintenance. If maintenance will affect your account, we will notify you with a pop-up after you sign in to your hosting control panel.We apologize for any inconvenience and appreciate your patience as we enhance our infrastructure.Thank you!

Dear Customers,
We will be performing scheduled maintenance today, October 2, 2025, from 16:00 to 16:30 GMT. During this window, we will replace faulty hardware affecting some of our mail, web, and MySQL database services to improve reliability and performance.You may experience full service interruptions when accessing email, websites, or database services for the duration of this maintenance. If maintenance will affect your account, we will notify you with a pop-up after you sign in to your hosting control panel.We apologize for any inconvenience and appreciate your patience as we enhance our infrastructure.Thank you!

Dear Customers,We are currently facing network connectivity issues and instability at our US data center.Our team is actively collaborating with our network providers and data center technicians in order to resolve the issue and restore the services back to normal as quickly as possible.We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding on this matter.

Best Regards,
BEA Support Engineers

Dear Customers,We are currently facing network connectivity issues and instability at our BG data center, which are affecting all services hosted there, and some passing timeouts could be noticed on different services.Our team is actively collaborating with our network providers and data center technicians to resolve the issue and restore services as swiftly as possible.We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this time.

Best Regards,
BEA Support Engineers

Dear Customers,
We would like to inform you that we will be performing a scheduled maintenance upgrade on the control panel in Bulgaria - bg.cloudlogin.co for OS & security upgrades on Monday, Sept 1st, 2025, from 05:00 UTC / 08:00  (EEST, UTC+3) with a duration of 1 hour. 
During this period, there may be brief interruptions in service, login to accounts, or website timeouts as we upgrade the main control panel server to ensure improved performance, security, and compatibility.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance the reliability and performance of our hosting services.
Best Regards,BEA Support Engineers

Dear Customers,We would like to inform you that we will be performing a scheduled maintenance upgrade on the control panel in Australia - AU.cloudlogin.co for OS & security upgrades on Monday, August 25, 2025, from 10:00 UTC / 20:00 AEST / 19:30 ACST / 18:00 AWST with a duration of 1 hour. During this period, there may be brief interruptions in service, login to accounts, or website timeouts as we upgrade the main control panel server to ensure improved performance, security, and compatibility.We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance the reliability and performance of our hosting services.Best Regards,BEA Support Engineers

Dear Customers,We would like to inform you that we will be performing a scheduled maintenance upgrade on control panel in Finland - Fi.cloudlogin.co for OS & security upgrades on August 21, 2025, from 08:00 - 09:00 EEST. During this period, there may be brief interruptions in service, login to accounts or websites timeouts as we upgrade the main control panel server to ensure improved performance, security, and compatibility.We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance the reliability and performance of our hosting services.Best Regards,BEA Support Engineers

Dear Customers,We would like to inform you that we will be performing a scheduled MySQL upgrade on our fimysql1 server on August 14, 2025, from 05:00 to 05:50 GMT (08:00 to 08:50 EEST). During this period, there may be brief interruptions in service as we upgrade the MySQL server to ensure improved performance, security, and compatibility.We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance the reliability and performance of our hosting services.Best Regards,BEA Support Engineers

Dear Customers,We would like to inform you that we will be performing scheduled maintenance on our hosting control panel in Australia to migrate to a new physical machine. The expected downtime will be approximately 1 hour and is scheduled for:Date: Monday, June 30, 2025Time: 20:00 AEST (10:00 UTC)During this period, access to the control panel may be temporarily unavailable. We will work diligently to minimize any inconvenience.Thank you for your understanding and support!

Dear valued customers,We would like to inform you that we will be performing an emergency hardware maintenance to ensure the continued stability and security of our services. During this time, some services may experience temporary downtime.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to maintain the quality and reliability of our infrastructure.
Thank you for your continued trust!
Sincerely,Support Team

Dear valued customers, We apologize for the inconvenience, there is unknown temporary trouble with MX servers affecting all email addresses functionality in the system.
During this process, you may experience a brief interruption in service.
Please rest assured that our team is working diligently to minimize any disruption to your experience. We understand the importance of your access to our services and are committed to resolving this issue as quickly as possible.

Update: There was a massive flood attack to the MX servers, causing timeouts on all mail-related services. Trouble should be handled at the moment and new emails should be processed fine.
Thank you for your patience and understanding. Sincerely,
Support Team

Dear valued customers,
We apologize for the inconvenience, but we need to perform an urgent maintenance task that requires the temporary shutdown and subsequent rebooting of several servers related to storage servers. This maintenance activity was unforeseen and is essential to ensure the stability and efficiency of our systems.
During this process, you may experience a brief interruption in service. We anticipate that the entire operation will be completed within approximately 20 minutes.
Please rest assured that our team is working diligently to minimize any disruption to your experience. We understand the importance of your access to our services and are committed to resolving this issue as quickly as possible.
Thank you for your patience and understanding.
Sincerely,Support Team

Dear valued customers,
We apologize for the inconvenience, but we need to perform an urgent maintenance task that requires the temporary shutdown and subsequent rebooting of several servers to replace faulty hardware.
This maintenance activity was unforeseen and is essential to ensure the stability and efficiency of our systems.
During this process, you may experience a brief interruption in service.
The maintenance window is planned for December 13th, between 16:00 and 18:00 UTC.
Please rest assured that our team is working diligently to minimize any disruption to your experience. We understand the importance of your access to our services and are committed to resolving this issue as quickly as possible.
Thank you for your patience and understanding.
Sincerely,
Support Team

Dear Valued Customers,We wish to inform you that, Monday (09/12/2024) at 10:00 GMT+11 (Sydney Time), we will be conducting critical hardware maintenance on several servers within our AU Datacenter. This maintenance is necessary to uphold the stability and performance of our systems.During this period, you may experience some disruptions to our services. We expect the maintenance to be completed within one hour.We apologize for any inconvenience this may cause and appreciate your patience and understanding.Sincerely,The Support Team

Dear Customers,We are reaching out to inform you of a significant upgrade to our network infrastructure that is designed to enhance the quality and performance of our services in the US Data Center.On Wednesday, November 13th at 16:00 UTC we will begin announcing all of our US network prefixes over BGP directly ourselves instead of having them announced by Colohouse.This will ensure that we have better control over them and aims to improve network stability across our US Data Center services.Due to the nature of the work there will be several periods of complete or partial network unreachability, while network devices globally across the internet adjust to the newly propagated routes.We expect the maintenance to be completed within an hour, at which point all of the networks should be fully operational and reachable from everywhere.Date: Wednesday, November 13th, 2024Start: 16:00 UTCExpected Maintenance Window: 1 HourWe apologize for any inconvenience this may cause and appreciate your patience and understanding.Sincerely,The Support Team

Dear Customers,We are currently experiencing network connectivity issues at our U.S. data center, affecting email deliverability to Hotmail and Outlook services. Issue timeline:The issues started on the morning of October 31, 2024, EST, when the legacy DDoS protection vendor used by our US data center (NSFocus) stopped announcing all Colohouse-related routes without coordination. Once the prefixes were rerouted away from NSFocus, connectivity was restored. This was not communicated to us in any way, and since we currently have our data center announce some of our networks for us over BGP, we had no way of mitigating the issue on our own. We are still experiencing issues with routes related to Microsoft services, as these are unreachable over the data center's new ASN for all of our prefixes. As a result, our clients may not be able to send any emails to Hotmail or Outlook servers. The data center is actively working to resolve this issue as soon as possible.Update as of 11.02.2024Colohouse have proven out their network and their announcement of our routes to Microsoft systems. Our network blocks are being announced in the correct way. When they shift the traffic from either direct peering with Microsoft or via another transit provider they see the same results from Microsoft. Colohouse have opened a ticket with Microsoft to enquire what they are receiving from them and why they are not allowing traffic to come in. Traffic from our prefix ranges is not being affected by any other network, ie Google, Cloudflare, just Microsoft. We are waiting for Colohouse's response who in turn are waiting for a response from Microsoft.We will keep you posted on any updates as they become available.
Update as of 11.03.2024
All Microsoft routes are working as of 11.02.2024 09:30 PM UTC. Services are back to normal. Thank you for your patience!
Sincerely,
The Support Team

Dear Valued Customers,We wish to inform you that, tomorrow(13/09/2024) at 4:00 PM AEST, we will be conducting critical hardware maintenance on several servers within our AU Datacenter. This maintenance is necessary to uphold the stability and performance of our systems.During this period, you may experience some disruptions to our services. We expect the maintenance to be completed within two hours.We apologize for any inconvenience this may cause and appreciate your patience and understanding.Sincerely,The Support Team

Dear Customers,We are currently facing network connectivity issues at our BG data center, which are affecting all services hosted there.Our team is actively collaborating with our network providers and data center technicians to resolve the issue and restore services as swiftly as possible.We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this time.