Operational
Storage Server
Operational
Backup Server
Operational
Database Server
Operational
Engine Dashboard
Operational
Global CDN
Operational
Engine API
Operational
Mail Server
Ongoing Incidents
May 28, 2023
No incidents reported today.
Past Incidents
Sep 15, 2022
Network Connection Issues FI Data Center
Dear Customers,
We are currently experiencing general network connectivity loss to our Finnish Data center.
We are closely working with our data center technicians and the issue will be promptly resolved within an hour.
We apologize for any inconvenience this has caused you and thank you for your patience and understanding.
Kind Regards,BEA Support Engineers
We are currently experiencing general network connectivity loss to our Finnish Data center.
We are closely working with our data center technicians and the issue will be promptly resolved within an hour.
We apologize for any inconvenience this has caused you and thank you for your patience and understanding.
Kind Regards,BEA Support Engineers
Jul 09, 2022
Network Connection Issues US Data Center
Dear Customers,
We are currently experiencing general network connectivity loss to our US Data center, impacting all our services.
We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible.
We apologize for any inconvenience this has caused you and thank you for your patience and understanding.
Kind Regards,
BEA Support Engineers
We are currently experiencing general network connectivity loss to our US Data center, impacting all our services.
We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible.
We apologize for any inconvenience this has caused you and thank you for your patience and understanding.
Kind Regards,
BEA Support Engineers
Jun 15, 2022
Update 2: OS & Security Mail Server upgrades
Dear Customers,
We would like to inform you about planned upcoming maintenance at ALL data centers.
It will be related to OS update and security upgrades to all our mail servers, with the following schedule:
Update1: successfully completed: June 13th, 2022 - Australia, Bulgaria, Finland DCs: 09:00 - 10:00 UTC
Update2: successfully completed: June 14th, 2022 - United Kingdom DC: 09:00 - 10:00 UTC
June 15th, 2022 - United States DC: 09:00 - 11:00 UTC
The expected downtime for each of the mail servers is 30 minutes. This will affect the connections to the mail server and the webmail as well.
Tasks:
-Preparation for the maintenance
-Perform OS and security upgrades to one mail server at a time and test functionality
-Overall test of environment functionality after the changes.
Best Regards,
BEA Support Engineers
We would like to inform you about planned upcoming maintenance at ALL data centers.
It will be related to OS update and security upgrades to all our mail servers, with the following schedule:
Update1: successfully completed: June 13th, 2022 - Australia, Bulgaria, Finland DCs: 09:00 - 10:00 UTC
Update2: successfully completed: June 14th, 2022 - United Kingdom DC: 09:00 - 10:00 UTC
June 15th, 2022 - United States DC: 09:00 - 11:00 UTC
The expected downtime for each of the mail servers is 30 minutes. This will affect the connections to the mail server and the webmail as well.
Tasks:
-Preparation for the maintenance
-Perform OS and security upgrades to one mail server at a time and test functionality
-Overall test of environment functionality after the changes.
Best Regards,
BEA Support Engineers
Apr 27, 2022
Network Connection Issues US Data Center
Dear Customers, Our US DC is currently experiencing general network connectivity loss, impacting all our services in the data center. Timeouts on related servers on other data centers like UK one could be noticed as well. We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible. We are sorry for any inconvenience this has caused you and thank you for your patience and understanding. Kind Regards, BEA Support Engineers
Apr 20, 2022
US Data Center Main System Database Upgrade
Dear Customers,
We would like to inform you about a main system database upgrade
will be performed where the physical server will be replaced with a new one on Wednesday - April 20, 2022.
Start: Wednesday, April 20, 07:00 UTC.
Expected maintenance window is 15-20 minutes.
During this period database will be inaccessible thus all services
related to the US data center may experience timeouts, like control panel,
websites, email addresses, and so on.
Thank you for your time and understanding regarding this
matter.
Best Regards,
BEA Support Engineers
We would like to inform you about a main system database upgrade
will be performed where the physical server will be replaced with a new one on Wednesday - April 20, 2022.
Start: Wednesday, April 20, 07:00 UTC.
Expected maintenance window is 15-20 minutes.
During this period database will be inaccessible thus all services
related to the US data center may experience timeouts, like control panel,
websites, email addresses, and so on.
Thank you for your time and understanding regarding this
matter.
Best Regards,
BEA Support Engineers
Apr 18, 2022
Major Flood attack at USA Data Center
Dear Clients,
For the past 45 minutes we have been
experiencing a widescale DDOS attack aimed at one of ours clients that
resulted in overall network service disruptions with all services and timeouts noticed on many different services. Update: Trouble has been resolved and network connections are back to normal.
Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible.
We would like to apologize for any inconvenience this issue has caused you. Thank you for your understanding.
Best Regards,
BEA Support Engineers
For the past 45 minutes we have been
experiencing a widescale DDOS attack aimed at one of ours clients that
resulted in overall network service disruptions with all services and timeouts noticed on many different services. Update: Trouble has been resolved and network connections are back to normal.
Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible.
We would like to apologize for any inconvenience this issue has caused you. Thank you for your understanding.
Best Regards,
BEA Support Engineers
Mar 31, 2022
UK Data Center Control Panel Maintenance
Dear Customers,
We would like to inform you that an emergency maintenance
over control panel at our UK data center will be performed on
Thursday - March 31, 2022
Start: Thursday , March 31, 07:00 UTC .
Expected maintenance window 15-20 minutes.
System database will be temporarily inaccessible for updates.
Total control panel downtime is expected.
Thank you for your time and understanding regarding this
matter.
Best Regards,
BEA Support Engineers
We would like to inform you that an emergency maintenance
over control panel at our UK data center will be performed on
Thursday - March 31, 2022
Start: Thursday , March 31, 07:00 UTC .
Expected maintenance window 15-20 minutes.
System database will be temporarily inaccessible for updates.
Total control panel downtime is expected.
Thank you for your time and understanding regarding this
matter.
Best Regards,
BEA Support Engineers
Mar 30, 2022
UK Data Center Control Panel Trouble
Dear Customers,
We would like to inform you that a temporary trouble is noticed on UK control panels - uk.cloudlogin.co , where system database appears to be corrupted and prevent changes in control panels or access timeouts.
Start: Wednesday , March 30, 07:30 UTC .
End: Wednesday , March 30, 09:50 UTC .
Our administrators are working on this at the moment so it could be resolved shortly.
We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.
Thank you for your time and understanding regarding this matter.
Best Regards,
BEA Support Engineers
We would like to inform you that a temporary trouble is noticed on UK control panels - uk.cloudlogin.co , where system database appears to be corrupted and prevent changes in control panels or access timeouts.
Start: Wednesday , March 30, 07:30 UTC .
End: Wednesday , March 30, 09:50 UTC .
Our administrators are working on this at the moment so it could be resolved shortly.
We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.
Thank you for your time and understanding regarding this matter.
Best Regards,
BEA Support Engineers
Oct 25, 2021
Finland DC Planned Maintenance Oct 25th 2021
Dear Customers,We would like to inform you about planned upcoming maintenance at our data center in Finland.It will take place on 25.10.2021 00:01 - 06:00EESTConfiguration change will be performed to the Edge routers during the maintenance window for better compatibility and improved performance. All Ficolo Internet customers are affected by this maintenance.Tasks:-Preparation for the maintenance-Perform configuration change to one fault tolerant router at a time and test functionality-Overall test of environment functionality after the changes.Best Regards,BEA Support Engineers
Sep 29, 2021
Network Connection Issues US Data Center
Dear Customers,Our US DC is currently experiencing general network connectivity loss, impacting all our services in that DC as well. We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible.We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.Kind Regards,BEA Support Engineers
Aug 23, 2021
Change in US data center location
Array
Aug 14, 2021
US Data Center Hardware Failure
Dear Customers,
We would like to inform you that we are currently experiencing a hardware issue at our USA data center. This could affect random services including websites functionality, email services and connection timeouts.
Our system administrators are working closely with the data center
technicians in order to resolve this issue as fast as possible.
Update: The hardware trouble has been fixed for the time being while our administrators will continue to monitor the equipment closely.
We apologize for any inconveniences this might have caused you.
Kind Regards,
BEA Support Engineers
We would like to inform you that we are currently experiencing a hardware issue at our USA data center. This could affect random services including websites functionality, email services and connection timeouts.
Our system administrators are working closely with the data center
technicians in order to resolve this issue as fast as possible.
Update: The hardware trouble has been fixed for the time being while our administrators will continue to monitor the equipment closely.
We apologize for any inconveniences this might have caused you.
Kind Regards,
BEA Support Engineers
Jul 19, 2021
Major Hardware Failure
Dear Customers,
We would like to inform you that we are currently experiencing a major hardware issue at our Finnish data center. During this time the equipment will replaced and it could result in experiencing issues with the File Manager, FTP and functionality of the websites.
Our administrators are working on resolving the matter as we speak.
We apologize for any inconveniences this might have caused you.
We would like to inform you that we are currently experiencing a major hardware issue at our Finnish data center. During this time the equipment will replaced and it could result in experiencing issues with the File Manager, FTP and functionality of the websites.
Our administrators are working on resolving the matter as we speak.
We apologize for any inconveniences this might have caused you.
Jul 18, 2021
Hardware issues
Dear Customers,
We would like to inform
you that we are currently experiencing a hardware issue at our Finnish data
center. This may result in experiencing issues with the File Manager,
FTP and functionality of the websites. Our administrators are working on
resolving the matter as we speak.
We apologize for any inconveniences this might have caused you.
We would like to inform
you that we are currently experiencing a hardware issue at our Finnish data
center. This may result in experiencing issues with the File Manager,
FTP and functionality of the websites. Our administrators are working on
resolving the matter as we speak.
We apologize for any inconveniences this might have caused you.
Jul 07, 2021
Hardware issues
Dear Customers,
We would like to inform
you that we are currently experiencing a hardware issue at our Finnish data
center. This may result in experiencing issues with the File Manager,
FTP and functionality of the websites. Our administrators are working on
resolving the matter as we speak.
We apologize for any inconveniences this might have caused you.
We would like to inform
you that we are currently experiencing a hardware issue at our Finnish data
center. This may result in experiencing issues with the File Manager,
FTP and functionality of the websites. Our administrators are working on
resolving the matter as we speak.
We apologize for any inconveniences this might have caused you.
May 02, 2021
UK Data Center Control Panel Maintenance
Array
Apr 18, 2021
Apr 18th US DC Network Maintenance
We have scheduled network maintenance for our Chicago DC Facility.
Date: Sunday, April 18, 2021
Start Time: 12:00 AM CDT (UTC -5)
End Time: 6:00 AM CDT (UTC -5)
Maintenance Scope:
This maintenance is designed to replace the Layer3 routing devices that manage the network.
Customer Impact:
Due to the nature of the work there will be several periods of complete or partial unreachability onsite as we perform this maintenance.
Thank you for your time and understanding regarding this matter.
Best Regards,
BEA Support Engineers
Date: Sunday, April 18, 2021
Start Time: 12:00 AM CDT (UTC -5)
End Time: 6:00 AM CDT (UTC -5)
Maintenance Scope:
This maintenance is designed to replace the Layer3 routing devices that manage the network.
Customer Impact:
Due to the nature of the work there will be several periods of complete or partial unreachability onsite as we perform this maintenance.
Thank you for your time and understanding regarding this matter.
Best Regards,
BEA Support Engineers
Mar 25, 2021
Storage Server Overload
We are currently experiencing overloading with a storage cluster causing time-outs on various services like websites and or files access.
Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible.
As soon as the trouble is resolved we will update its status here.
Please accept our apologies for any caused inconvenience.
Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible.
As soon as the trouble is resolved we will update its status here.
Please accept our apologies for any caused inconvenience.
Mar 16, 2021
Network Connection Issues US Data Center
Dear clients,
Our US DC is currently experiencing general
network connectivity loss, impacting all our services in that DC as
well. We are closely monitoring the situation and hope it will be
promptly resolved by the DC staff.
We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.
Kind Regards,
BEA Support Engineers
Our US DC is currently experiencing general
network connectivity loss, impacting all our services in that DC as
well. We are closely monitoring the situation and hope it will be
promptly resolved by the DC staff.
We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.
Kind Regards,
BEA Support Engineers
Feb 27, 2021
Feb 27th UK DC core network switches maintenance
Dear Customers,
We would like to inform you of a maintenance that will be performed in our UK Data Center.
Start: Saturday February 27th from 00:01 - 06:00 AM UTC.
All servers will be rebooted one at a time with expected downtime 5 to 10 minutes per server.
The reason for the maintenance is a migration to more resilient core network switches.
All services are affected by the reboot and during that time the accounts and user date will be temporary inacessible.
Thank you for your time and understanding regarding this matter.
Best Regards,
BEA Support Engineers
We would like to inform you of a maintenance that will be performed in our UK Data Center.
Start: Saturday February 27th from 00:01 - 06:00 AM UTC.
All servers will be rebooted one at a time with expected downtime 5 to 10 minutes per server.
The reason for the maintenance is a migration to more resilient core network switches.
All services are affected by the reboot and during that time the accounts and user date will be temporary inacessible.
Thank you for your time and understanding regarding this matter.
Best Regards,
BEA Support Engineers