BEA Engine Status

This page provides status information on the services that are part of BEA Engine. Check back here to view the current status of the services listed below. For additional information on these services, please visit backendadmin.com.

All Systems Operational
Operational
Storage Server
Operational
Backup Server
Operational
Database Server
Operational
Engine Dashboard
Operational
Global CDN
Operational
Engine API
Operational
Mail Server

Ongoing Incidents

Aug 02, 2021

No incidents reported today.

Past Incidents

Resolved
Jul 19, 2021
Major Hardware Failure
Dear Customers,

We would like to inform you that we are currently experiencing a major hardware issue at our Finnish data center. During this time the equipment will replaced and it could result in experiencing issues with the File Manager, FTP and functionality of the websites.

Our administrators are working on resolving the matter as we speak.

We apologize for any inconveniences this might have caused you.
 
Resolved
Jul 18, 2021
Hardware issues
Dear Customers,

We would like to inform
you that we are currently experiencing a hardware issue at our Finnish data
center. This may result in experiencing issues with the File Manager,
FTP and functionality of the websites. Our administrators are working on
resolving the matter as we speak.

We apologize for any inconveniences this might have caused you.
 
Resolved
Jul 07, 2021
Hardware issues
Dear Customers,

We would like to inform
you that we are currently experiencing a hardware issue at our Finnish data
center. This may result in experiencing issues with the File Manager,
FTP and functionality of the websites. Our administrators are working on
resolving the matter as we speak.

We apologize for any inconveniences this might have caused you.
 
Resolved
May 01, 2021
UK Data Center Control Panel Maintenance
Dear Customers,

We would like to inform you that a maintenance over control panel at our UK data center will be performed on Sunday - May 02, 2021

Start: Sunday, May 02, 00:00 UTC .
Expected maintenance window 2 hours.

We will be moving system database server maintaining the control panel to a new one.

Thank you for your time and understanding regarding this matter.

Best Regards,
BEA Support Engineers   
 
Resolved
Apr 18, 2021
Apr 18th US DC Network Maintenance
We have scheduled network maintenance for our Chicago DC Facility.

Date: Sunday, April 18, 2021
Start Time: 12:00 AM CDT (UTC -5)
End Time: 6:00 AM CDT (UTC -5)

Maintenance Scope:

This maintenance is designed to replace the Layer3 routing devices that manage the network.

Customer Impact:

Due to the nature of the work there will be several periods of complete or partial unreachability onsite as we perform this maintenance.

Thank you for your time and understanding regarding this matter.

Best Regards,
BEA Support Engineers
 
Resolved
Mar 25, 2021
Storage Server Overload
We are currently experiencing overloading with a storage cluster causing time-outs on various services like websites and or files access.

Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible.

As soon as the trouble is resolved we will update its status here.

Please accept our apologies for any caused inconvenience.

 
Resolved
Mar 16, 2021
Network Connection Issues US Data Center
Dear clients,

Our US DC is currently experiencing general
network connectivity loss, impacting all our services in that DC as
well. We are closely monitoring the situation and hope it will be
promptly resolved by the DC staff.

We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.

Kind Regards,
BEA Support Engineers
 
Resolved
Feb 27, 2021
Feb 27th UK DC core network switches maintenance
Dear Customers,

We would like to inform you of a maintenance that will be performed in our UK Data Center.

Start: Saturday February 27th from 00:01 - 06:00 AM UTC.

All servers will be rebooted one at a time with expected downtime 5 to 10 minutes per server.

The reason for the maintenance is a migration to more resilient core network switches.

All services are affected by the reboot and during that time the accounts and user date will be temporary inacessible.

Thank you for your time and understanding regarding this matter.

Best Regards,
BEA Support Engineers
 
Resolved
Feb 22, 2021
Feb 22nd Network Maintenance Finland Data Center
Dear Customers,

We would like to inform you of a maintenance that will be performed in our Finland Data Center.

Start: Monday 22 - February - 2021 00:01 - 06:00 AM  EET / 22:01 - 04:00 UTC

The maintenance will be done to one fault tolerant edge switch at a time. However there can be minor outages in customers connection during the maintenance window. All services are affected by the change and
during said outages your accounts and user data could be inacessible.

Thank you for your time and understanding regarding this matter.

Best Regards,
BEA Support Engineers
 
Resolved
Feb 01, 2021
VPS migration within our UK data center
Hello,

We will be performing a major hardware upgrade on one of our VPS nodes within the UK data center. The VPSes hosted on it will all be migrated to a new server which will provide better overall performance. All VPS containers will be moved under the supervision of our system administrators one by one. The expected downtime is no more than couple of minutes per user while their VPS is being stopped on the old server and powered up again on the new one.





Best Regards,
BEA Support Engineers